Bringing national expertise to a local level

Helping businesses manage their People, Asset and Liability risks by sourcing the right cover at the right price

Providing you with creative insurance solutions that are in alignment with your unique goals and risk tolerances

About Us

Welcome to IA South West, an Authorised Representative of Insurance Advisernet Australia.

Established in 2020, we work with a select number of clients across Australia. Our business is founded by Gail Findlay who had also helped to set up and run a previous Corporate Authorised business with Insurance Advisernet in 2012. We are a passionate team of insurance professionals providing trusted advice and solutions to personal and business clients across Australia. Managing Principal, Gail Findlay is a member of Australian peak insurance industry bodies, the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and the National Insurance Brokers Association (NIBA).

Since 2012 Gail has also been part of Australasia’s leading insurance broking network, Insurance Advisernet Australia, providing unrivalled choice and value for our clients. Every day we provide expertise and advice in all facets of insurance and risk management. Ultimately, we see our role as your dedicated insurance partners. Protecting what’s most important to you is what’s most important to us, and always will be.

We take every day with three things in mind; provide exceptional service for each individual client, create relationships, and have fun along the way.

IA South West’s clients enjoy the personalised service and expertise of our business principle, helping protect the things important to them, from initial risk analysis right through to the settlement of any claims. IA South West brings an unrivalled wealth of knowledge and more than three decades of experience gained working with some of the country’s largest insurance brokerages and insurance companies.

As business owners ourselves, we understand where the risk and value is in a business. We appreciate the daily commitment required to run a business and the importance of being able to rely on trusted professionals for the services outside of your primary business operations. Working closely with you, our focus is to ease the ‘labour of insurance’, allowing you to focus on what you do best – running your business successfully.

OUR TEAM OUR PRODUCTS

Our collective knowledge of the insurance industry …

…and experience in designing and handling insurance programs for many thousands of customers, enables us to provide advice on selecting the right insurance program to adequately cover the customers’ assets and liabilities.

We operate to a strict code of ethics…

… to ensure that the relationship with our customers is a trusting and lasting one. In addition, we are committed to ongoing education. Regular training seminars ensure that our advisers are able to provide sound professional advice.

Our Team

Gail Findlay

Gail is a 30-year veteran of the insurance industry with broad experience in all aspects of General Insurance. Direct experience with Insurers including underwriting & claims, Suburban & International Brokers including account management of small domestic accounts right through to large corporate accounts. Gail’s knowledge of the local insurance industry is extremely broad and by teaming up with Insurance Advisernet and their experience in handling insurance for many thousands of customers, it enables IA South West to provide advice you can always trust. Being a Corporate Authorised Representative of Insurance Advisernet, it also means you’ll benefit from access to unrivalled financial strength, business efficiencies and buying power spanning every major insurer in Australia and New Zealand, even access to major overseas insurers if and when required.

0408 996 956

gail@iasouthwest.com.au

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Our Commitment

We appreciate you have many options when it comes to insuring your business. We never take your loyalty for granted and commit to do everything in our power to earn, maintain and continue to build our trusted relationship.

As your appointed General Insurance Adviser, IA South West commits to:

Conduct an analysis of your risk/needs and recommend the most appropriate covers to protect your assets and liabilities.

Recommend the appropriate insurer to match the risk.

Only recommend secure and stable insurers.

Provide alternatives on your risk retention through various excess options and access to premium funding options to allow you to pay your premiums via installments.

Provide prompt and timely servicing of your general insurance needs to ensure you are adequately informed of issues that may affect your business.

MAKING A CLAIM

Products & Services

Business Insurance

Having adequate general insurance cover is one of the most fundamental parts of being in business, as it provides invaluable protection against a range of risk events – from equipment and assets to legal liability – reducing financial uncertainty and protecting your livelihood and that of your workforce. Insurance companies provide a wide variety of general business insurance policies so it’s essential to get the right one for your needs.

Professional Indemnity

This specialised area of insurance covers liability arising from the ‘professional services’ provided by a business. Importantly, as the nature of modern business continues to change rapidly it’s no longer only for traditional occupations such as Engineers, Accountants, Doctors, Lawyers, Architects and Insurance Brokers.

Directors & Officers / Management Liability Insurance

If you have a small to medium sized private company, you could be protected by a policy that covers claims from a wide range of management liabilities, such as; directors and officers liability, company reimbursement, company liability and employment practice liability.

Property Insurance

A must if you have one or more business premises, property insurance provides financial protection in the event they are damaged or destroyed in a one-off event.

Motor Insurance / Commercial / Heavy Motor Insurance

One of the more common types of business cover, Motor/Vehicle Insurance protects your business fleet against costs arising from theft and accidents. Your policy can be tailored to include a range of commercial vehicles from cars and motorbikes to vans, trucks and even buses and heavy motor vehicles.

Home & Contents Insurance

For most Australians the family home is the largest asset they’ll ever own. This means it’s essential to protect it now with the right insurance cover. After all, no one wants to discover they’re inadequately insured when it’s too late.

Cyber Insurance

In the past two decades the global proliferation of digital technology, and unscrupulous figures seeking to exploit it, has seen cyber risk become one of the leading risk factors for businesses.

Business Interruption Insurance

From your family and employees to customers and suppliers, there are a lot of people who are dependent on your business. Given this, have you ever considered what would happen if you were unable to operate due to crucial assets being damaged or destroyed by a major event like fire, flood, significant storm damage or an earthquake?

Marine & Hull Insurance

Marine Insurance is designed to provide peace of mind, whether you have a pleasure craft that requires insurance or if you are moving cargo across water, land or air. Marine transit cover provides point-to-point coverage between your premises and those of your customers.

Plant & Equipment Insurance

If you have mobile plant and equipment, we can arrange to ensure this plant and equipment is properly insured to protect both the equipment but importantly also the liabilities associated with its use. This product is designed to cover everything from the smallest of earthmoving machines though to the largest fixed or mobile cranes – and everything in between.

Strata Insurance

Strata Insurance offers you peace of mind by providing liability cover in the event people are injured on common property. Typically it includes cover for lifts, pools, car parks, stairwells, gardens, wiring, balconies, walls, windows, ceilings and floors.

Contract Works Insurance

You need Contract Works Insurance in place before a peg is put into the ground. Many things can go wrong where building works are involved, whether that be at excavation or even completion stage of any project. This insurance is designed specially to provide cover against any physical damage as well as loss of building materials, fire and malicious damage.

Liability Insurance

Despite your best intentions sometimes accidents still happen. Today’s businesses are exposed to an ever-growing list of legal liabilities.

Workers Compensation

Workers’ Compensation is compulsory for all Australian employers. It provides protection to workers if they suffer a work-related injury or illness. Any business that employs or hires workers on a full-time, part-time or casual basis, under an oral or written contract of service or apprenticeship, must have workers compensation insurance that covers their workforce. State and Territory governments regulate the workers’ compensation scheme in their state and, as such, the schemes are often administered in different ways. We are able to guide you through the specific regulations in your State or Territory to ensure full compliance – and the best value possible.

Claims

At IA South West, we believe the true test of the relationship with your Insurance Adviser is when you need to make claim. Making a claim can be a daunting task, especially as it typically occurs at an already difficult time. With this in mind we see it as one of the most important times in our relationship with you. We’ll do everything we can to make the process as smooth and easy as possible. This includes:

Providing you with the Insurers Claim Form.

Arranging for the Loss Assessor to be appointed if applicable.

Advising on the completion of the Claim Form.

Submitting the Claim Form to the Insurer.

Providing advice to ensure you have received your full entitlements.

Steps to lodging a claim:

Step 1. Contact us so we can discuss what has happened and carefully review the event/s against your insurance cover

Step 2. We’ll send you the relevant claim form/s and outline any other documentation your Insurer is likely to require

Step 3. Fill out your claim form in as much detail as you can. (Remember, if you have any questions, we’re always here to help!)

Step 4. Post or email your completed claim form back to us so we can check everything and then forward it to the Insurer on your behalf.

We are with you every step of the way, call our 24/7 Emergency Claims Response Line on
1300 831 094

Local Understanding. National Strength.

IA South West is proud to be an Authorised Representative of Insurance Advisernet Australia Pty Ltd AFSL No. 240549, a network of more than 230 insurance advisers across Australia and New Zealand. Insurance Advisernet is a principal member of the National Insurance Brokers Association and the largest member of the publicly listed AUB Group – one of the leading general insurance broking groups in Australasia with over 450,000 clients. This relationship gives IA South West access to unrivalled financial strength, business efficiencies and buying power that spans every major insurer in Australia and New Zealand, even access to major overseas insurers when required.

Visit the Insurance Advisernet Website

INSURANCE ADVISERNET

Testimonials

“I needed insurance quickly for a new business starting in the new year. Although it was the Christmas holiday period Gail responded to my enquiry immediately. I am very happy to be working with Gail she has organised all my insurance needs going over and above to meet my short timeframes. Gail works hard to find the most competitive options, extremely friendly and knowledgeable and able to explain the options to me so I could make an informed decision.”
Andrea Blake

“Gail is always on the ball and her knowledge is second to none. Multiple times she has secured new insurances for us at short notice at 'inconvenient' times. I could not recommend her service highly enough.”
Ben Elphick

“We have been using Gail for some time not only would I recommend her for her proficiency but her knowledge and advice in navigating the complex world of insurance is outstanding. Coupled with even better advice about how to navigate a claim makes using her services an easy choice for any business.”
Cameron Swift

“Gail has been providing services to IRIS Consulting Group for a number of years. During that time we have required additional information and help on many occasions. Gail has consistently and efficiently provided that help and in most cases instantly. Gail is clearly very knowledgeable on the topic of Insurance and the complexities which small organisations like ours face.”
Gaynor Deal

“I have been working with Gail for about a year now on insurances for my business, and I have known her for years before that! Its easy working with Gail, she is effective and efficient and always available!”
Jeanne Boles

“So glad I found Gail. She has organised all sorts of cover for my business, including Public Liability and Business Insurance. When I need Truck Insurance, she was the first person I called. She is always very quick to respond and always a pleasure to deal with.”
Jenn Veza

“Based on a recommendation, Gail recently provided me with a quote for a new business. She was initially very responsive and spent the time to get to know my business and focus areas and then provided me with a quote and comparisons within 24 hours. Thanks for the fast turnaround Gail!”
Jessica Hay

“Always a pleasure working with Gail to obtain the best insurance requirements for our business, while keeping professional and putting the insurance lingo in terms a Tradie can understand. Being a fresh business like ours, saving a dollar goes a long way, with the patience of Gail, we could reach a happy medium to have our assets insured at a very competitive rate. Thanks a million Gail!”
Luke Gibson

“Gail has been providing insurance for me over the past few years . She is always prompt, efficient and professional. With our best interests coming first by researching the most competitive insurance rates for us year in year out.”
Nicole

“Gail has been dealing with our Insurance requirements the last 6 years. She is efficient, helpful and answers any queries quickly. She has worked to get us the best policies for our business needs. I would not hesitate to recommend her.”
Sarah Turner

“I've been working with Gail for over 8 years now. She's professional, a great communicator and an awesome person to work with. She's about keeping it real and will truly look after you. I happily recommend her to anyone looking for a quotation on their insurance.”
Tara Lewer

“From the start, Gail was open and easy to work with. She started straight away on helping get me the right insurance coverage I needed. I can't recommend Gail highly enough to anyone looking for an insurance broker. Thanks, heaps Gail.”
Tom Purser